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How do I return my Zip?

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‎10-25-2022 09:21 - last edited on ‎11-02-2022 10:44 by Fitbit Moderator

‎10-25-2022 09:21 - last edited on ‎11-02-2022 10:44 by Fitbit Moderator

Hello from Nevada!  Bought a fitbit zip from Amazon on 3/13/22 and it is now dead.  It went through about a battery every 2 months.  How do I return it?  

 

 

Moderator Edit: updated subject for clarity and removed personal information. 

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1 BEST ANSWER

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‎11-02-2022 08:08

‎11-02-2022 08:08

Hello @Sharrongeg and welcome to the Community.  Fitbit discontinued the Zip in 2019.  Amazon is an Authorized Retailer, but it is also a marketplace.  Many other sellers list products.  An item must be listed as shipped and sold by Amazon for Fitbit warranty coverage.  If you bought your Zip from a third-party seller on Amazon, then it isn't covered by Fitbit's warranty.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
1 REPLY 1

‎11-02-2022 08:08

‎11-02-2022 08:08

Hello @Sharrongeg and welcome to the Community.  Fitbit discontinued the Zip in 2019.  Amazon is an Authorized Retailer, but it is also a marketplace.  Many other sellers list products.  An item must be listed as shipped and sold by Amazon for Fitbit warranty coverage.  If you bought your Zip from a third-party seller on Amazon, then it isn't covered by Fitbit's warranty.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer