Incorrectly trying to sync with a Fitbit Force.

[ling33]

I have a Zip!!!!!!! Recently I received a note that an update was available. I ran the update and found out it was for the Force. Now every few days, my computer trys to sync with a Force and I have to re-sync my Zip. How did I receive this?

[SunsetRunner]

Welcome to the Community @ling33! This sounds very weird. However, I'd check out if you are logged into the correct Fitbit account. If you're, verify if your PC is running the latest version of Fitbit connect which it's: 2.0.1.6742. If the issue persists, please provide a screenshot of what you're getting and the Windows version that your PC is running.

Looking forward to your new comments.

[Julia_G]

Hi, @ling33 , I have not seen this before with a Zip , but I know that some users of Charge / Charge HR have had this issue.  A tweak at Fitbit's servers fixes it -- I usually tag @EmersonFitbit who comes to the rescue.

[ling33]

Thank you for the prompt reply, but I am not involved with social media such as Twitter.

[ling33]

Thank you for the prompt reply. I assume I am in the correct account as I get my weekly updates regularly. I am, however, using a Mac running OS 10.9.5 and V.2.0.1.6757 for Fitbit Connect. I have had the Force problem a couple of times and it seems to reappear every several days. Presently everything is OK as I just re-synched the Zip last evening.

[Julia_G]

Hi @ling33 , nothing to do with Twitter! I was just altering the moderator who knows about this issue.

[ling33]

Thanks once again. My apologies, but I don’t understand how to use this contact info.

[Julia_G]

You don't need to! I have alerted him (sorry about typo above...). I expect he will have a look when he is next available.

[ling33]

Thank you for your time and effort.