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Losing steps

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‎01-02-2016 08:51

‎01-02-2016 08:51

I will look at my Zip and have 7500 steps ( for example) I will look at it sometime later and have less. What is happinging?
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‎01-02-2016 09:18

‎01-02-2016 09:18

Hey @P70795, a warm welcome to the Community! Sounds too bad that your Zip is dropping your steps... but don't worry, let me see if I can help! By any chance have you tried to restart your tracker? just remove the battery for 10 seconds and then put it back in. You can also review the battery level of your Zip by syncing it, maybe it needs to be replaced. 

 

Let me know if the issue persists. I'll be around. Woman Wink 

Heydy | Community Moderator, Fitbit
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