help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost data for Feb 12-14

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2016 14:22

‎02-15-2016 14:22

Both my husband and my Zips seem to have had the data cleared for Feb 12-14 - they show 0 steps for those days . There's data for Feb 11 and for today though. Anyone else experiencing this random loss of data for those dates too?
Best Answer
2 REPLIES 2

‎02-16-2016 18:36

‎02-16-2016 18:36

I would contact support so they can look into your account. I am not missing any data on those days. So something is not right

 

Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎02-17-2016 17:08

‎02-17-2016 17:08

I'm having a similar problem, but with different dates. My Zip seemed to be tracking just fine and then tonight when I checked my weekly progress, all my steps and data have been erased for the last 4 days (Feb 14-19). I can't find info on why this would happen or whether I can get the data back. Help!
Best Answer
0 Votes