help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost step count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2017 16:58

‎08-23-2017 16:58

Had over 13,00 steps synced it with my iPhone lost almost half my steps. Battery is brand new.  Ugh

Best Answer
0 Votes
2 REPLIES 2

‎08-23-2017 19:51

‎08-23-2017 19:51

Thanks for stopping by @Sw70! To further assist you, can you please let me know if you are using a a third party app to track your steps. Or, are you manually logging your activities? 

 

Note that when you manually log an activity, its step and calorie data override the data automatically detected by your tracker during the same time period. To know more about manually logged activities, you can check this help article.

 

Keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎11-23-2018 12:31 - edited ‎11-23-2018 12:34

In response to LucyAP

‎11-23-2018 12:31 - edited ‎11-23-2018 12:34

issue was fixed thank you

Best Answer
0 Votes