My fitbit Zip never synchs

[Patricit]

Every week I have to remove the battery to get my fitbit Zip to synch. It's a huge pain. Any suggestions on how to stop this from continuously happening before I give up and buy a different product?

[MariamV]

A warm welcome to our new friend @Patricit! By what you are describing it made me think that perhaps the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing.

Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. 

It's possible that the loose contact between the battery and your Zip could be the reason why your tracker isn't properly syncing. Give that a try and let me know how it goes! 

[Maur924]

Hi Mariam,

My zip is tough to sync as well.  I tried the solution you outlined above but it didn't solve the issue.  Any other thoughts?

[MariamV]

A warm welcome to our new friend @Maur924! Thanks a million for trying the troubleshooting I outlined above. For further troubleshooting steps I recommend taking a look at this post.

If none of that helps, then I recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you contact them please let them know about the troubleshooting steps you've performed so far to fix this. By doing that you'll be helping them to provide you with a quick and simple solution. 

[Vivian_awesome]

If it's on the computer it won't work for me you have to do it maybe on a tablet or smartphone

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[Patricit]

I know that. In order to get it to synch to my phone every week I have to
take the battery out and put it back in. It's not the easiest thing to do
because it's starting to wear out and it's hard to get the battery in and
back casing on just so. Sometimes it takes 10 minutes. I've talked to tech
support several times. I'm about ready to just give up on it.

[MariamV]

@Vivian_awesome please take a look at this post with syncing troubleshooting steps using a computer. Hope this helps. Keep me posted! 

@Patricit that's no longer normal behavior. In this case, I recommend getting back to our Support Team as they have the proper tools to take a deeper look into your tracker's behavior.  Let me know how it goes!