My fitbit is logging far too many steps!

[Msgrinchyone]

Yesterday my fitbit went from counting my steps (I average between 10,000 and 20,000 depending on what I'm doing) and jumped to like 185,000 steps! It has continued today. I tried uninstalling the app and then reinstalling it. I also pulled the battery out of my fitbit. It's a zip, by the way. Anyone have any idea what's going on or any other suggestions? I assure you that I did not walk 200,000 steps yesterday nor have I done that so far today.

[Paultf]

I have a fitbit zip with similar issues. It's hooked on my belt and love thousands of steps while I'm working at my computer. I just got it and am wondering what's the solution to an issue that seems very common

[LenaFit]

@Msgrinchyone @Paultf Welcome to the Community! So sorry to hear that you're experiencing this. Please know that this issue is not common among our users. I recommend reaching out to our Customer Support Team to see how they can help.

Let me know how it goes!  

[Paultf]

i contacted support and they are taking care of it for me

--

Thank you

[leslokehrbear]

Hi Lena - I had this exact issue happen yesterday. However, I was able to remove the battery and replace and now it's working fine. The problem is, my mileage from yesterday is at a whopping 36 miles when I only walked 4 miles yesterday. How can I change my mileage to correct for this malfunction?