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New Zip Not Syncing

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‎05-02-2018 11:43 - last edited on ‎05-04-2018 16:49 by Moderator Alum

‎05-02-2018 11:43 - last edited on ‎05-04-2018 16:49 by Moderator Alum

I have just got a new zip, installed it and it will not sync! Any suggestions? Jenn

 

Moderator edit: updated subject for clarity

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‎05-04-2018 16:59

‎05-04-2018 16:59

Nice to see you here @jensum! I appreciate that you have shared your experience with your Zip. Since your Zip is a new tracker, please make sure that you have already pair it as a replacement device on your account. 

 

To do so, you can follow this Setup Guide. Or, check out the help article How do I set up my Fitbit device?

 

Keep me posted with the outcome! 🙂 

Lucy | Community Moderator, Fitbit

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