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Weekly Report Missing

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‎05-03-2018 08:03 - last edited on ‎05-05-2018 10:14 by Moderator Alum

‎05-03-2018 08:03 - last edited on ‎05-05-2018 10:14 by Moderator Alum

Neither my wife or I received email with weekly total. computer says we are synced. received email about new policy. It is not in junk or spam either.

 

Moderator edit: updated subject for clarity

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‎05-03-2018 08:35

‎05-03-2018 08:35

There's a bug with the weekly email at the moment. Keep an eye on the following thread which has updates from one of the moderators 

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Not-Receiving-Weekly-Reports/td-p/2687171

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‎05-03-2018 08:35

‎05-03-2018 08:35

There's a bug with the weekly email at the moment. Keep an eye on the following thread which has updates from one of the moderators 

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Not-Receiving-Weekly-Reports/td-p/2687171

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‎05-05-2018 10:13

In response to SteveH

‎05-05-2018 10:13

Hey there @makb! As @SteveH already mentioned, at the moment this is a known issue by our engineering team and they are working to find a fix for this. You can join or follow this discussion for more information. We are really sorry for the inconvenience, and we hope to get you back on track soon.

 

In an effort to tidy up the forums, I'm going to go ahead and close this discussion, but please do join us here for updates on the Not Receiving Weekly Reports issue.

Lucy | Community Moderator, Fitbit

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