New Zip not adding steps

[grizz1329]

My Zip does not show the steps, this is a new zip, lost my one last night!

Moderator edit: subject for clarity

[SteveH]

Do you mean the steps are not showing on the zip or on your dashboard on your phone / computer?

If it's a dashboard issue, have you added the new zip to your account, replacing the one you lost?

[LucyAP]

Awesome help @SteveH! 🙂 Welcome to the Forums @grizz1329! As suggested by @SteveH, make sure that your Zip has been recognized by your account. You may follow this setup guides. 

I hope this helps, keep me posted! 😉 

[grizz1329]

Finally gave up after a third day in a row of the zip literally screwing me
out of steps. Third day did 8- 10,000 and it showed up as 2700

[LucyAP]

Thanks for the reply @grizz1329! I appreciate that you have shared your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.