help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New used fit bit zip

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2016 20:54

‎07-13-2016 20:54

I got a used fit bit zip a little while ago and I went to set it up but it wouldn't sync. So I did what fit bit said to do and took out the battery but it still didn't reset. What do I do?
Best Answer
0 Votes
3 REPLIES 3

‎07-14-2016 08:21

‎07-14-2016 08:21

Hey there @Trae3 thanks for joining us here! Please make sure that you are following the following steps:

 

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.Move softly the little gray contact inside. 
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Once your new Zip has restarted, you will see your the tracker's firmware version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. 

 

Let me know how it goes this time. Woman Wink

Retired ModeratorCindy | Community Moderator

Was this what you were looking for? Vote for it and mark it as an Accepted Solution!
Best Answer
0 Votes

‎07-22-2016 04:54

‎07-22-2016 04:54

I tried this as well but the stats are still the same when I put the battery back in . I need to reset it from zero
Please help
I looked in the manual bug there no solution
Thanks !!
Best Answer
0 Votes

‎07-22-2016 06:40

‎07-22-2016 06:40

Also trying to get it set up for me know.., entering weight, height, stride, etc.
Best Answer
0 Votes