help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery/step count problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2016 02:42

‎07-20-2016 02:42

“Fitbit zip I took the battery out to see the type and put it back in and it started me out with yesterday's steps no miles and yesterday's calories burned and it synced it to all of my apps. It's only 5am and it's messed up please help
Best Answer
0 Votes
1 REPLY 1

‎07-22-2016 16:45 - last edited on ‎07-28-2023 03:32 by Fitbit Moderator

‎07-22-2016 16:45 - last edited on ‎07-28-2023 03:32 by Fitbit Moderator

Welcome to the Fitbit Community @shortyjj. It's great to have you here. I'm sorry to hear about the issue you experienced. This is definitely not an expected behavior. I'm afraid there is actually no option to remove the extra steps your Dashboard dragged from the previous day. If you ever experience this situation once again please be so kind to reach out Customer Support.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes