New zip - Battery low and sync issues

[Tadove75]

I received my new zip on Monday. Already the battery level indicator is in the yellow zone instead of green. Also, I have problems syncing. Sometimes it won't sync to my phone, sometimes it does, and sometimes it goes way back on steps or way up. For example, I tried to sync today when I was previously at 9000+ steps. After syncing, my dashboard said I was at 2900 steps. I just replaced a lost fitbit one. Is this what I should expect from the zip?

[SunsetRunner]

The fitbit zip was announced in September 2012, some batteries can hold up battery for a long time. Though even if not in use, the battery power decreases over time (slower than when using it).

Feel free to check out the Fitbit Article regarding not able to sync the tracker.

https://help.fitbit.com/articles/en_US/Help_article/1866

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Hope it helps

[RobertoME]

Let me give you a warm welcome to our Community @Tadove75.

@SunsetRunner is right about the battery power. If the battery remain store for a a time, is possible that it has loose the charge. So it would be recommendable to change battery as your Zip's battery should last up to 6 months with regular use. If your Zip's battery drains, purchase a new 3V coin battery, CR2025.

About the syncing issues I wonder how it goes so far, were you able to resolved the issue with the help article provided before?

I'll be around in case you need more help. See you around.

[Tadove75]

Hi - Tranks for checking in. Battery is fine. Seems intermittent. I think the main problem is with syncing. The dashboard fluctuates in number of steps from cutlrrent amount then updates and goes back to a previous amount. Verry frustrating. I did not experience these problems with my One and I'm wondering if it's because the Zip is just a cheaper product. I've already gone throigh the fitbit suggestions on how to reaolve syncing issues. Quite disappointed with this zip.

[Tadove75]

Hi - Thanks for checking in. The battery seems to fine. Evidently, it was only a temporary problem. Shortly after that sync the battery went back to full and it's only happened one other time.

The other issue of poor syncing is continued. The steps that show on my dashboard could read 8,000 then when I sync it often goes back to a previous value (say 6,000). This happens quite often and is very annoying. I have not found a resolution to this. I never had this problem with my One and I'm wondering if it's because I bought a less expensive product. Quite disappointed with this syncing problem.

Tara

Moderator Edit: Removed Personal Information.

[RobertoME]

Hi there @Tadove75, thank you for letting me know the battery is fine but the biggest issue is when you sync your tracker. I had a similar issue a few months where the app was not reflecting my steps after I synced and it seem was just a delay with my device to load my current step count, displaying only the amount I had before syncing my tracker.

What I did was to review if the app was updated to the last version. On iOS the last version is 2.27 so make sure there is not a pending update on your app store. (Click here to be redirected to the iOS App Store.)

In either case if the app was updated or was require to updated, what it help to resolved this issue was to restart my phone, so proceed to log out from your Fitbit account and restart your phone. Once it has loaded, go back to the Fitbit app and sign back in and give it another try.

Hope this helps and if the issue persist, let me know.

[Tadove75]

Thanks for the suggestion, Roberto.  I checked and I do have the latest version of the FitBit app.  The phone has now been reset and I've logged back in to fitbit app.  Still glitchy.  Also, I've now noticed there is inconsistency between my pc dashboard and what's on my fitbit app.  How frequently does the desktop site update?  I don't have the dongle plugged in on the computer I most freqently use.  Additionally, I had to manually log steps yesterday as I accidentally left my zip at home.  The fitbit app shows my added steps but I get different results in different places on the desktop. 

[RobertoME]

Thank you for letting me know how it goes @Tadove75. It should not been inconsistencies across your iOS app and your desktop Dashboard, since the information is store in our servers with the purpose is share between your devices. So certainly this is not normal.

When you have the dongle plugged to the computer and you have Fitbit connect running in the background it should sync every 15 minutes or when the tracker presents changes on the information is being recorded. If is not plugged then it wont sync until you turn your Bluetooth of your phone and open the app or you connect the dongle itself.

If the issue persist on a daily basis, I suggests to follow the steps presented on this master post for syncing issues: Having trouble syncing? (here's how to fix this) Here you will find different steps for different platforms. So take a look at them in case you haven't tried some of the suggestions.

If nothing of this is working, then the best is to contact our Support Team for additional review. They have more tools to review your device history. Just let them know what you have tried to fix this issue and they will be happy to help you.

Keep me posted and see you around.