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No steps and odd display icons

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‎01-29-2017 08:17

‎01-29-2017 08:17

Twice this week my Fitbit has not recorded my steps and I keep getting icons on the screen that I have not seen before, after my all today it only records 200 and is now back on 0 ? 

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‎01-30-2017 01:05 - edited ‎03-13-2017 13:45

‎01-30-2017 01:05 - edited ‎03-13-2017 13:45

Do a restart. to do this remove the battery

 

Make sure to insert it correctly. This YouTube video should help

 

https://www.youtube.com/watch?v=Pmzz5df3CaY&t=30s

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-13-2017 13:16

‎03-13-2017 13:16

@WendyB thanks for your input! @Steph44 welcome to t he forums! Smiley Happy It could be that the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. 

 

You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

 

Let me know if this helps. I'll be around! 

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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‎09-24-2019 15:10

‎09-24-2019 15:10

you did not setup your Fitbit zip. you need to set it up using a mobile device

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