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Not paired to this device

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‎12-23-2016 11:14

‎12-23-2016 11:14

I recently synced my fitbit zip to my computer, Windows 10 app. Everything seems to be working as steps are showing up on my fitbit dashboard in fitbit.com, but when I look at the fitbit dashboard in the app there is a triangular red flag.( The dashboard is also showing steps.) Upon opening it I receive the following message, "You are not paired to this device". I have no idea as to what that means, nor how to get red of the red flag.

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‎12-23-2016 18:33 - last edited on ‎07-28-2023 03:36 by Fitbit Moderator

‎12-23-2016 18:33 - last edited on ‎07-28-2023 03:36 by Fitbit Moderator

Welcome to the Fitbit Community @Jameius. It's great to have you here. I would recommend making sure that you are using the same email address to access your account from the Fitbit app and from the online Dashboard. If so, please set up your tracker to the app as a replacement device. Please follow @Odyssey13's steps.

If none of the above works, in order to investigate the issue I would appreciate if you provide me with a screen shot of the triangular red flag shown on your end.

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