Pairing Zip with cracked screen

[Nicole_24]

My screen has been cracked for a while but has still kept my steps accurately. I unsynced my fit bit to try a different one. I want to resync it but I have to put in the code displayed, is there another way?

Moderator edit: title for clarity

[LucyAP]

Nice to see you here @Nicole_24! At the moment there is not another way to get the number you see on the screen to pair your tracker or another method to pair your tracker without the number. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question. 😉 

[bob566]

I have this same problem.. what can I do?

[LucyAP]

Thanks for stopping by @bob566! To better assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted.

[HER80]

I also have this issue. The screen is cracked so I can’t see the 4-digit pairing code. Is there another way to sync my zip?