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Previous days steps?

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‎10-12-2016 17:35

‎10-12-2016 17:35

I have a fit bit zip, which I use to track my steps. I will be participating in a 30 hour race in a couple of weeks starting at 10 am, so I will be away from my home computer overnight and will not be able to sync my fitbit zip before midnight. Will all those steps that I would have taken from 10 am to 12 midnight be lost? Or will all the steps from both days sync at the same time when I get back home?

 

Thanks! 

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‎10-12-2016 18:16

‎10-12-2016 18:16

Hello @AlexandPepe,

 

Welcome to the community!

 

Fitbit trackers will keep detailed (minute by minute) data for seven days (Alta only stores for five).  Additionally, it'll keep summarized (daily totals) for up to 30 days.  It's outlined in this article.

 

So you should be fine.  Just sync when you get back.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎10-12-2016 18:16

‎10-12-2016 18:16

Hello @AlexandPepe,

 

Welcome to the community!

 

Fitbit trackers will keep detailed (minute by minute) data for seven days (Alta only stores for five).  Additionally, it'll keep summarized (daily totals) for up to 30 days.  It's outlined in this article.

 

So you should be fine.  Just sync when you get back.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎10-25-2016 06:42

‎10-25-2016 06:42

Fit Zip quit syncing yesterday at 10:15 AM I have taken out the battery & re-seeated 3x's and still no luck.The battery is almost new-so I don't know what else to do & don't want to un-install & re-install this again

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‎10-26-2016 06:08 - edited ‎10-27-2016 09:33

In response to deborahebner

‎10-26-2016 06:08 - edited ‎10-27-2016 09:33

Hello @deborahebner, good to see you around. Are you syncing with the mobile app or with a Computer?

 

In the meantime I'm going to left this post here that might help you to troubleshoot syncing issues with a variety of devices: Having trouble syncing? (here's how to fix this).

 

However I do not recommend to uninstall and re-install the app, since this troubleshoot is as a last resource and it may caused other type of issues as losing your information.

 

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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