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Reset to 0 when synced

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‎12-18-2018 17:46

‎12-18-2018 17:46

I noticed my time was off so synced my Fitbit and it reset to zero and still didn't reset the time correctly. Took battery out and cleaned inside Zip and when I resynced again it again reset to 0 and I had taken steps during that time. Also showing my battery is low. Batteries last either a week or months. What gives. Here it is 745pm and I have lost all my steps!

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‎12-19-2018 07:17 - edited ‎12-19-2018 07:20

‎12-19-2018 07:17 - edited ‎12-19-2018 07:20

Hi @Gradgrl75, welcome to the Forums. It's great to have you here. Smiley Happy

 

Wow, thanks for checking all those details you've done a terrific job. I can tell that you took some time to review the correct troubleshooting. I was just wondering if you also confirm if the metal contacts inside of your Zip aren't bent, take a look of this post.

 

If that's the case, the next step would be checking with our support team, I can give you a hand with that. Keep me posted. 

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