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Sip battery

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‎02-17-2016 08:37

‎02-17-2016 08:37

I lost my fitbit when I moved then found it about 2 months later. The battery was dead so I bought a new one but nothing happens after I put it in. Help please!
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4 REPLIES 4

‎02-17-2016 08:52

‎02-17-2016 08:52

Well, replacing the battery should give it a restart, but, just in case, you might try following these restart instructions again .

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎02-20-2016 06:27 - edited ‎02-20-2016 06:30

In response to Julia_G

‎02-20-2016 06:27 - edited ‎02-20-2016 06:30

Hello @Cat2398 welcome to the Fitbit Community! It's great to have you here 🙂 Thanks for the cooperation @Julia_G Woman Wink  @Cat2398 I would suggest to review the troubleshoot on this link: http://imgur.com/a/l1KwH if your Zip is not turning on after this I would recommend to contact customer support and let them know with details the troubleshoot you performed so they can assist you. 

 

Let me know how it goes! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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‎02-20-2016 07:56

‎02-20-2016 07:56

Help! I tried using a coin to open my Fitbit zip battery door, but to no effect. However, I did bend it, and now it will not open. I asked customer support on Twitter and they said to try using a coin, however, that is how my tracker broke in the first place. I was wondering if there was another way or if I could qualify for a new one? Anything would be appreciated thanks
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‎02-20-2016 08:52

In response to APBCC

‎02-20-2016 08:52

Hello @APBCC welcome to the Fitbit Community! It's great to have you here 😉 You can visit this thread as some users have shared how to open the back of the Zip. If this doesn't work please contact customer support so they can review your options. 

 

Let me know how it goes! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

Best Answer