Welcome to the Community @Sue63taffy! Thanks for sharing your experience with your Zip tracker. To make sure that your Zip is working correctly, restart it.
Also, you can check that there is proper contact between the battery and the battery contacts inside your Zip. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.
I hope it helps, keep me posted! 🙂
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