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Steps are not resetting after changing battery.

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‎07-15-2017 21:12

‎07-15-2017 21:12

I changed my battery just after midnight on Saturday night. Saturday I had 10,000+ steps. Sunday, before the battery change, I had just over 100 steps showing on the display. Now, my zip is showing Saturday's steps. 

I tried taking the battery out for 10 seconds and putting in with the + side up. Still showing Saturday's stats. 

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‎07-17-2017 16:27

‎07-17-2017 16:27

Nice to see you here @BravesSteve! Thanks for sharing your experience with Fitbit Zip. I think that this will be a onetime issue. I apologize for the inconvenience and please keep me posted I'l be more than happy to help you further if this happens again. 

 

Catch you later! 

Lucy | Community Moderator, Fitbit

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