Steps missing after sync

[Runman76]

I synced my zip, which had my steps right but incorrect calories and time. After the sync, the steps were gone, calories reset to zero, and time accurate at 6:18. Dashboard show zero steps for today and none of the steps I walked yesterday but it shows the new sync minutes before. What's wrong?

Moderator edit: subject for clarity

[LucyAP · Accepted solution]

Welcome to the Forums @Runman76! Thanks for describing the issue you are experiencing with your Zip. This sounds odd, your Zip should not be clearing your steps all of a sudden.

In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your Zip will have some issues when this is bent. The process can be followed here. 

Regarding the missing steps, if you remember the amount of steps you can manually log them. To manually log your steps you can check out this post.

I hope this helps! 😉 

[Runman76]

It looks like there may have been two problems. The battery may have been low, but the primary problem was exactly what you suggested: the side spring was not aligned with the marking line; it was pushed too far back. I believe this was causing it to make inconsistent contact with the battery and only work intermittently. Thanks very much for the help!

[LucyAP]

Great news @Runman76! So good to hear that you are back on track. Feel free to post back if you need further help. 😉 

Keep up the supper stepping! 

P.S. Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!