03-14-2017 10:22
03-14-2017 10:22
My zip has not synced since March 6 I can not get it to sync with the app. Is this a known issue? Suggestions to connect
03-16-2017 19:43
03-16-2017 19:43
Hey there @Meldee! This sounds odd. However, you can check a couple of things:
Keep me posted with the outcome! 😉
04-22-2017 13:09
04-22-2017 13:09
Same issue for me. Zip works and counts steps, but can't be seen by the Android app on my phone or the app on my computer. I've uninstalled and reinstalled, no luck.
04-24-2017 17:18
04-24-2017 17:18
Thanks for taking a break from stepping to visit the Community @SK211! Your case sounds more like the connection between the tracker and the app is lost. To restore connection, please set up your tracker as a new device.
Keep me posted with the outcome! 😉
04-25-2017 04:26
04-25-2017 04:26
04-25-2017 10:25
04-25-2017 10:25
04-25-2017 13:47
04-25-2017 13:47
Hi-I had the original Fitbit which I no longer use. If I get the ZIP will it sync to the device that I still have inserted on my computer? If not do you have any suggestions. Thanks
04-26-2017 04:38
04-26-2017 04:38