help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync to wrong day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2016 08:42

‎08-23-2016 08:42

Hello.
I have a Fitbit Zip. Late last night my battery died before I could do a final sync before bed. This morning I bought a new battery and put it in. When it woke up and synced to my phone- it had synced all of yesterday's steps to today's log. So it's saying I have 10,000+ more steps today than I have actually taken.
I've already checked my time zone and everything looks correct. How do I fix this problem?
Best Answer
0 Votes
1 REPLY 1

‎08-23-2016 08:43

‎08-23-2016 08:43

Hello.
I have a Fitbit Zip. Late last night my battery died before I could do a final sync before bed. This morning I bought a new battery and put it in. When it woke up and synced to my phone- it had synced all of yesterday's steps to today's log. So it's saying I have 10,000+ more steps today than I have actually taken.
I've already checked my time zone and everything looks correct. How do I fix this problem?
Best Answer
0 Votes