Time Tracking

[frasier77abc]

Hi,

Everything works fine on my tracker except the time.  Right now it is 1:40pm Eastern Standard Time.  My Fitbit reads military time: 18:51pm which translates to 6:50pm Eastern Standard Time.  It clears out my information 6 hours earlier than it should!  I chose EST when given the option during set-up but for some reason it didn't work.

Thanks.  Any help you could give me would be appreciated.

Debbie

[gmaconnie]

How do i check the battery? put new one and now is red?

[MeylinP]

Welcome to our Community @frasier77abc @gmaconnie! Thanks for stopping by! Have you tried restarting your tracker by following the steps provided in this thread and then follow these steps:

1. Log into Fitbit.com
2. Click the gear icon in the top-right corner of your Dashboard
3. Click Settings
4. Click "Personal Settings"
5. Under the Time section, select the correct time zone
6. Click "Update profile"

@gmaconnie Your Zip's battery should last up to 6 months with regular use. To get the most out of your battery, make sure your Zip is on the latest version. Please know that sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

I hope this helps, let me know the outcome!