Too many steps recorded

[Sendi]

So apparently in the past 2 days my forgot zip has tracked me at over 300km a day which is impossible as my normal average is 3-5km, anybody know what might be going on?

Moderator edit: subject for clarity 

[LucyAP]

Welcome to the Forums @Sendi! This sounds odd. This is not the expected behavior of a Zip tracker. 

To make sure that your Zip is working correctly, please restart it and give it a try for a couple of days. If this happens again please let me know so I can be of help. 

Keep me posted with the outcome! 😉 

[Sendi]

A day after restarting my zip and now it' not tracking any steps I take, when I tap on the screen the smiley face smiles the time shows up but nothing else even after syncing the unit to the app

Moderator edit: format

[LucyAP]

Thanks for the update @Sendi! I really appreciate that you have shared your experience with your Fitbit Zip. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

[Sendi · Accepted solution]

I do apologize as i have had to re-open my back casing and found out I somehow did not put it back on properly possibly not keepin the connection,

Thanlk you for all of your help @LucyAP

[LucyAP]

You are welcome, it's always my pleasure @Sendi! So good to hear that you are back on track. Please feel free to post back if you need more help or if you have more questions. 

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉