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Too many steps!

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‎07-30-2016 15:42

‎07-30-2016 15:42

I woke up this morning and my Zip said I made 32000 steps! Since I did not run any half marathons in my sleep, this is wrong. I tried taking on the battery, resyncing, logging in/out, etc.... The zip still says I have that many steps.

If I can't reset the zip (which wasn't happening either) I would be perfectly happy if there was a way to just subtract the steps.

I use an iPhone.
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‎07-30-2016 16:15 - last edited on ‎08-27-2024 12:43 by Fitbit Moderator

‎07-30-2016 16:15 - last edited on ‎08-27-2024 12:43 by Fitbit Moderator

Hi, @Leesalkin, this can happen if you Fitbit is near a source of vibration, a fan for instance.

In order to negate these steps you need to look at your app and make a note of when these steps were added, and log driving for the same time period.  Be sure to follow the steps carefully and make sure you search for and select the built in database "driving".  If you create your own custom activity the steps will not be deleted.

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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