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Weekday challenge missing steps

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‎05-09-2016 20:50

‎05-09-2016 20:50

My daily step count during the week are higher than what shows in the weekday challenge. I've reinstalled the app and the discrepancy is still occurring. I noticed the issue about 2-3 weeks ago.
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‎05-11-2016 04:48 - last edited on ‎07-26-2023 20:32 by Fitbit Moderator

‎05-11-2016 04:48 - last edited on ‎07-26-2023 20:32 by Fitbit Moderator

It's nice to have you here @Mngal2001! Welcome! Cat HappyI noticed @SteveH provided you some great help with this issue. I'd like to add that something else that can affect you can be the following:

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. All challenge participants are not in the same time zone. 

I'd also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

View best answer in original post

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2 REPLIES 2

‎05-09-2016 22:14

‎05-09-2016 22:14

In some cases this problem is caused by the way steps are tracked. Only steps directly tracked by your Zip count. Any steps from manually logged activities, use of 3rd party apps, or use of your phone's GPS tracking do not count. Could that explain what's happening?

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‎05-11-2016 04:48 - last edited on ‎07-26-2023 20:32 by Fitbit Moderator

‎05-11-2016 04:48 - last edited on ‎07-26-2023 20:32 by Fitbit Moderator

It's nice to have you here @Mngal2001! Welcome! Cat HappyI noticed @SteveH provided you some great help with this issue. I'd like to add that something else that can affect you can be the following:

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. All challenge participants are not in the same time zone. 

I'd also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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0 Votes