Weekly report weight loss wrong

[Nickinoo]

my weight loss has been wrong the last two weeks by one Decimel place, so this week it's saying I have lost 2 ounces instead of 2 pounds - my mums has been the same - how do we fix this?

[SunsetRunner]

Hey hey hey @Nickinoo nice to see you around! Have you seen if your weight goal is updated? If so and the issue continues, you should contact support for further assistance. I know they'll be happy to investigate further.

Let me know if you have any other questions. Have a wonderful day! 😄

[Nickinoo]

Hello, yes it's still the same issue. I did contact fit bit and they said its correct. Which is clearly isn't as I don't weigh 11lb!! My app is correct just not the weekly update, but I guess that's not so important 

Sent from Outlook Mobile

[SunsetRunner]

How is it goin' @Nickinoo ? Have you seen on your settings if your weight is in kilograms,pounds or stones? I'm suggesting this because I think it would be more like 11 stones which is a real weight ( 72.3 kg).
Everything that concerns you is important 😉 Please let me know how it goes with that.

Have a beautiful day! 

[nightswimming]

This is happening to me too, although I have a surge not a zip. It has been wrong on at least the last 4 reports (that is when I joined)

Lightest: 0st 11.7lb

Heaviest: 0st 11.9lb

Weight change: 0st 0.1lb (down arrow)

All the other numbers on the report seem correct. Sort it out please fitbit!

[Nickinoo]

Yes this is the exact problem I have, it says 0st 11.7lb in stead of 11 st 7lb. Mine has always been wrong since the get go and my settings are on stone and pounds (correctly)

Sent from Outlook Mobile