Zip - new battery

[Zip-newbattery]

The battery in my Zip died, so I purchased and replaced. Even after replacing on the zip itself no steps are being tracked and on my app it still has the battery in red with no steps being tracked. How do I fix this problem?

[HeydyF]

Hey there @Zip-newbattery welcome to the Community!  Don't worry, sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. So verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. 

Let me know if that works!  

[DanBrown]

This is what I did.   I replaced the battery for my zip'   a few days ago.  I got zero response from my zip...

I was going to go for a 3 miler walk n run   so i checked the Battery ;opened it up and found on the battery a sticker put there in the factory for good reason, no doubt...  alas.. i peeled the sticker off;  redloaded the battery tap... tap its working fine.   now.... I hope your solution is that simple..

DanBrown

[HeydyF]

Hi @DanBrown welcome to the Community! So after you followed that procedure, is your Zip working fine? 

[Zip-newbattery]

Yes. Thank you for your assistance. It actually fixed itself. I guess it
just needed some time.

Thanks!

[HeydyF]

Oh! Great @Zip-newbattery.  If you have any other question or concern regarding your Fitbit, don't hesitate to post me back! 

I'll be around. 

[peacewrk]

I can't even figure out where the door is to put the battery inside.

[HeydyF]

Hi @peacewrk let me give you a warm welcome to the Community! I suggest you to take a look of this post which has instructions to properly insert the battery inside your Zip.

Keep me posted!  

[peacewrk]

Sent from Mail for Windows 10
I used a flat screwdriver because I didn’t have the tool. Nothing on your site helped me figure out how to find the “door” to the battery and the manual had nothing about changing the battery. A friend found a video on UTube that was perfect for me. You should link it to your site.

Got it changed this a.m. and is working fine. Thanks.

[HeydyF]

Thanks for your reply! I appreciate your suggestion, you can also help other users by linking the video you got with those instructions. I believe it could also be very helpful for others!  

Have a great day!