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Zip Counts Yesterday's Steps After Battery Change

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‎08-25-2017 10:10

‎08-25-2017 10:10

My battery died, and when I replaced it yesterday morning, it started with the full count of steps I had the day before. Now those duplicate steps are in my dashboard/logs. Is there any way I can back out those duplicate steps?

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‎08-29-2017 19:56

In response to Annarbornana

‎08-29-2017 19:56

Thanks for the assist @Annarbornana! Welcome to the Community @Kman2! Sometimes manually logging a driving activity can do the trick. You can follow the help article How do I delete data?

 

However, if your tracker didn't reset your step count at midnight this information can't be negated. If this is the case, I apologize for the inconvenience and this should be a one time issue.

 

Catch you later! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

View best answer in original post

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2 REPLIES 2

‎08-29-2017 06:01

‎08-29-2017 06:01

I don't have any answers, but the exact same thing happned to me. i looked everywhere for a place to edit, but came up with nothing. 

Best Answer
0 Votes

‎08-29-2017 19:56

In response to Annarbornana

‎08-29-2017 19:56

Thanks for the assist @Annarbornana! Welcome to the Community @Kman2! Sometimes manually logging a driving activity can do the trick. You can follow the help article How do I delete data?

 

However, if your tracker didn't reset your step count at midnight this information can't be negated. If this is the case, I apologize for the inconvenience and this should be a one time issue.

 

Catch you later! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer