help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip Not Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 19:08

‎08-24-2019 19:08

I have seen a lot of people posting that their device is refusing to sync. Everyone is either getting the pink dot with the exclamation point or the grey bar that says "Tracker not found"  I made sure my bluetooth was on properly, verified my location settings gave the app permission to tap into that information and nothing worked. I have seen a few people say that removing the battery for 10 or so seconds helps but I reluctant to do that because I don't want to lose my data from the last week. What the heck is going on? With so many people having an issue I expected a statement from the company or something.  Will there be any chance that my steps will still be recordable to the app if I pull the battery? 

Best Answer
4 REPLIES 4

‎08-24-2019 19:14

‎08-24-2019 19:14

Glad I finally checked the forum. Was going crazy trying to get zip to sync. Hopefully they get this fixed soon.

Best Answer

‎08-24-2019 19:46

‎08-24-2019 19:46

No data is lost when you remove/replace battery. I have to do it nightly to sync Zip with Galaxy 7 android. 

Best Answer

‎08-27-2019 09:13

In response to jenpoodee

‎08-27-2019 09:13

Me Too. Mine hasn't synced since August 22nd.

Best Answer
0 Votes

‎08-27-2019 11:14

‎08-27-2019 11:14

My fitbit updated and since it has I cannot sync...says it needs my email to be verified but I've had it for at least 5 years.

Anyone else got this problem please?

Best Answer
0 Votes