help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip Tracker Not Found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2017 06:27

‎04-10-2017 06:27

My Zip is Syncing to any device when I try it on my phone it tells me zip tracker not found...Not good considering I just started a challenge at work....

Best Answer
0 Votes
2 REPLIES 2

‎04-11-2017 11:22

‎04-11-2017 11:22

Thanks for joining us @SVBanks! This sounds odd. To ensure that your tracker is working correctly, please restart it. Then, check this post on How to Fix Syncing Issues. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎04-13-2017 08:17

‎04-13-2017 08:17

This happened to me a while  ago. There are some things you can try:

 

you can restart it,

 

or you can delete it from you're acount then reconnect it to you're acount

 

or you can request a new Fitbit zip from Fitbit, only if all else fails

Fitbit One Expert, Moto G5
Best Answer