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Zip Zero Out

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‎01-04-2017 19:10

‎01-04-2017 19:10

Today I wore my zip and had about 8K steps. I took it off my belt when I went to shower around 8p and came back and the time was wrong (2am) and my steps had reset to 0. I tried syncing it to my app but my steps are gone. I've tried resetting it but nothing I've done hasn't worked. Any suggestions?

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‎01-05-2017 19:59

‎01-05-2017 19:59

I've never had that happen.  Mine didn't zero out last night  so now my steps are double

 

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‎01-09-2017 17:13

‎01-09-2017 17:13

If there is a solution to this issue that would be great. It's happened to me multiple times when I've synced that all my steps have been erased and it goes back to zero. Today, I looked at about 1:00pm and I had over 13,000 steps, then at 5:00pm the time was showing incorrectly and my steps were down to 2,900. Then when I sync it goes down to zero. It's very frustrating to have your hard work erased and no way to save it. 

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