Zip battery drain

[Rutar50]

I use a zip so am unable to recharge the battery. Each time I put in a new
battery, it lasts a maximum of 1 month. The present battery was put into
the zip last Monday and by Thursday the zip was indicating that the battery
was almost nil. I followed the suggestions to make sure the toggles were
aligned properly so that the battery sat level and that improved the
battery life a bit but on Tuesday of this week I rec'd another message that
the battery should be replaced.

--
Ruta

Moderator edit: updated subject for clarity

[Sunwalker18]

I bought a new battery the one before only lasted 40 days it gets to cost to much for batteries for the Zip. Are any other Fitbit  better?I don't want to spend a lot more and have the same problem.  I like the Zip had one for my wrist did not like to wear it I wear a watch plus jewelry.

[MarreFitbit]

Well my friend @Sunwalker18, I'd advice you to contact Support directly, they'll do a deeper investigation into your account to see what's going on with your Zip. When emailing them, don't forget to mention all the steps you've already tried and the batteries purchased. You'll be in good hands sweetie! 

[eleesabailey]

Looking at the posts for other Fitbits, looks like they all have issues. I'd considered the charge HR, but there are just too many reports of: fails to charge and random 'ceases to work'.

Sent from my iPad.

[MarreFitbit]

A warm welcome to the Fitbit Community @eleesabailey! I'm super glad to hear you're interested in one of our Fitbit products, I recommend checking out our comparison page by going , where you can see at a glance the features that each tracker provides.

Let me know if you have a question our comparison page doesn't answer and I'll be happy to get you the information you need ! 

[HereIAm]

I am having battery issues too. Got my fitbit zip on 7/20/15. On 8/27/15 got the "very low" battery icon on my iphone app and the dead battery icon on the fitbit display. I went and got Duracell replacement baterries the same day I got the warning. Now its Saturday night (8/29/15) It says "very low" battery. Every time it syncs it goes back and forth from "medium" to "very low" and one the display it had the dead battery icon on it. I have done everything suggested on the help page and nothing is making it work. This is very dissapointing I really liked it while it lasted but the thought of having to get this expensive batteries in less than a few days its total let down. I wish I had done more research before I got it. 😞

Has customer service resolved any of the issues posted here favorably? I email then and will be calling too.

Thanks

[LucyAP]

Thanks for joining us @HereIAm! This is an odd situation, your Zip should not be behaving like this. I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

If after doing this, you continue to experience the same, you can get in touch with us any time at http://contact.fitbit.com or by calling (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends. I'm pretty sure that they can help you with this and get you up and running in no time! 😉 

Let me know if you have any questions, good luck! 🙂 

[eleesabailey]

Everything that has been suggested has been tried...Including the spring

Sent from my iPad.

Moderator edit: format

[HereIAm]

Yes thank you. I saw that picture last night before I posted and tried it and there was no change. It showed a full baterry in the morning when I first synced it and after lunch when I worked out and it sync I had the low red battery icon. Also had it on the fitbit display. And just now as am typing it says full battery on the app. I have receiced a reply from CS. Very quick and helpful. I appreciate your reply as well.

[LucyAP]

Thanks for the update @eleesabailey and @HereIAm! @eleesabailey If you tried the troubleshot suggested, please contact Support. You can get in touch any time at http://contact.fitbit.com or by calling (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends. They are super helpful and will give you a quick and easy resolution.  

@HereIAm If you contacted Support, just let them know the troubleshot you have tried so you don't have to do it again. And I'm confident that you will be keeping track of your activity with your buddy really soon! 😉 

Good luck and keep me posted with the outcome! 🙂 

[Lanibug100]

I replaced my Fitbit Zip's battery 2 days ago, and later that day it showed battery medium. When I woke up the next morning, it showed a full battery icon, and within the next 1-2 hours it showed a battery medium icon. By the end of that day, my iPhone told me that the battery was empty. I tried taking the battery out, letting it reset, and I even made sure that the the battery made contact with the metal piece behind the door of the Zip. Nothing has worked and I am getting very frustrated and even worried that there is something wrong with my (new) Fitbit... PLEASE HELP!!!!🙏🏻

[Lanibug100]

I have also installed the latest update of the app and I just updated my Zip yesterday... Nothing that I have seen on the Fitbit website and even on YouTube has worked... I'm desperate, please, please, please help!!!😥🙏🏻🙏🏻🙏🏻

[SantiR]

@Lanibug100 It's great to see you in the Community! That is definitely not a normal behavior on the Zip. You know, battery should last around 6 months! So my advise will be to contact Customer Support and report this problem to them. They will totally help you out with some options and solutions.

Also, thank you for trying to fix this issue by yourself following all the troubleshooting solutions offered. Let me know how it goes! 

[Sunwalker18]

Try an send  the company an e-mail hopefully they can help. I love mine when it works.

[LucyAP]

Thanks for the help @SantiR and @Sunwalker18! While you wait for Costumer Support to reply, you can check if the battery contacts have the proper contact with the battery. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here: http://imgur.com/a/l1KwH. Just remember to let Support know the troubleshooting steps you took, so you can skip doing them again. 

I hope this helps. Keep us posted with the outcome! 🙂 

[busywith4ladies]

Mine was sucking the battery too, I turned off all day sync and its much better. 

[MarreFitbit]

Hi my dear @busywith4ladies, hope you're doing wonderful today! I noticed that @LucyAP and @SantiR have offered a few suggestions to the issue you had with your Zip. Was that the information you were looking for? If so, I invite you to mark @LucyAP or @SantiR's post as the solution. Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

Hope  you have a nice start of the week ! 

[Oilengineer]

This is getting ridiculous.  You keep posting call the help people, but no one posts a solution to this problem.  I have gotten 3 new batteries ater my last one wewnt for 4 months, done everthing you have said, firmware update, check the battery connect on back, etc.  Each time I go to store they check battery and it is dead in a day.  Someone just post what is wrong with this stupid device or send me a new one.

[HereIAm]

You need to call tech support because there is no solution if you have tried the suggestions already and that doesn't work. When I called support about my problem with the battery they sent me a new one in the mail right away. All it's fine with the new one so far.

[Oilengineer]

Thank you. I will. My past experiences with support at other companies have jaded me. I will take your positive experience and proceed. Thank you so much for replying and providing great support. I really appreciated this note Cheers

[WilmaBlue]

I received my Fitbit Zip as a Christmas gift this past holiday season (December 2015). I received the low battery email and immediately purchased and replaced the battery about 8 days ago. I figured that perhaps sitting on the shelf, the original battery was bad. I noticed just this evening that my zip is saying low battery/dead battery again. The instructions for how to "update the firmware" are not helpful. There is no "pink arrow" or "main menu" on my dashboards, setup screens, etc. My Fitbit Zip says it is version 86. Online, the version posted is version 72. In my experience, that would tell me my version is much later than that posted online, so it shouldn't be an update issue. I've pulled the battery out and looked at the tab like the other messages said - no bends. I have been happy with my Zip so far, but at this rate, I'll have to discontinue its use if it is going to eat batteries every other week like everyone keeps stating. I am assuming the advice will be to contact customer service M- F from 8am- 4pm?? Is there anything more helpful that can be posted in this community feed besides that broken record?