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Zip changing step totals

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‎11-01-2017 20:46 - last edited on ‎11-04-2017 10:16 by Moderator Alum

‎11-01-2017 20:46 - last edited on ‎11-04-2017 10:16 by Moderator Alum

Hi there folks!  This is my first official post!  So here's the deal.  My pink zip started randomly changing my step totals throughout the day.  At 4pm I was around 8400 steps and drove home and dropped to 6800!  I am a waitress and usually by 4pm I am over 10k for day.  It's been doing this for 3 days now and it's starting to make me sad And I Am Losing A Challenge!

 

Help?

 

(I did pull battery and that didn't change anything)

 

Moderator edit: format

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‎11-04-2017 10:21

‎11-04-2017 10:21

Welcome @cantjustcant! It's great to see you in the Community! I'm sorry to hear that your Zip is clearing your steps. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent.

 

Here is the post by @vomitofthemind with the steps you may follow to fix your Zip if the battery spring is bent. If this doesn't help, please let me know so I can be of more help. 

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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