08-24-2018 18:23
08-24-2018 18:23
I have a new Fitbit zip. It doesn’t count steps for each day but just continues to add steps. Does it not start gathering data for each day? I have daily step goals. Do I have to do something to start new each day?
08-25-2018 10:06
08-25-2018 10:06
@Deborajeanne wrote:I have a new Fitbit zip. It doesn’t count steps for each day but just continues to add steps. Does it not start gathering data for each day? I have daily step goals. Do I have to do something to start new each day?
You could try removing the battery and replacing it. It's best to do this at the beginning of the day as sometimes, you can lose data.
If this doesn't work, I suggest contacting support. You may need a replacement.