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Zip data not tracking on the Fitbit app

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‎04-19-2017 12:04 - last edited on ‎09-09-2021 10:51 by Fitbit Moderator

‎04-19-2017 12:04 - last edited on ‎09-09-2021 10:51 by Fitbit Moderator

So I have had my Zip for about 2 years and I love it, but just recently I noticed that it hadn't been saving my data to my app. When I tried to fix it it would tell me "tracker not found" so I went through all the proper steps to try and get it to work no luck. I then uninstalled the app and uploaded and still no luck so as a last ditch effort I unpaired the Zip now I can't get it back on. It counts all my steps and everything just not connecting to my phone.

 

 

Moderator Edit: Clarified subject

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‎04-20-2017 04:31

‎04-20-2017 04:31

I have been having the same problem on and off for the last 2 or 3 weeks. After this morning's update now my time is 20 minutes off on the clock. So now today I have the wrong time and it's back to not syncing. Like you, I have reset everything like I have done on and off for the last few weeks and it will not connect or correct the time.

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