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Zip don't sync sheet galaxy 9 update

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‎02-27-2019 14:55

‎02-27-2019 14:55

After my phone updated I have to take the battery out and put it back in to get my zip top sync

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1 REPLY 1

‎02-28-2019 07:33

‎02-28-2019 07:33

Welcome to the Forums @Kevinwh, nice to see you here.

 

Thanks for all the feedback given and for all the steps that you've tried! If you're having syncing issue with your Zip, please confirm that you've tried the following steps on your Android: 

 

  1. Restart your tracker a couple of times and make sure that it is fully charged
  2. Reboot your phone and check that you phone and Fitbit App is up to date 
  3. Open Bluetooth Settings on your phone and delete your Surge from there (forget device)
  4. Open Fitbit App > Account > Zip > Remove device (tap on the trash can in the upper right corner)
  5. Reboot your Bluetooth and double check that it is not connecting from there
  6. Force quite the App. Open it again Account > Set up a device

Check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. Smiley Wink

 

If that doesn't work let's check some requirements that your phone and Zip should have in order to successfully communicate:

 

Requirements:

  • For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
  • Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
  • The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
  • The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
  • If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
  • Your tracker's battery should be fully charged.

If the suggested above is not working, it might be that you're having this syncing issues due to the latest Android version, some users have reported some issues with Android 9.0 (Pie) version. If that's the case, we appreciate your patience and look forward to getting you back on track. In the meantime, I'd suggest to sync your tracker with a different device or a PC, so you don't loose your data and you can keep the time on your Fitbit.

 

Thanks for checking that information, please keep me posted. 

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