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Zip not capturing activity

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‎07-13-2018 09:31 - last edited on ‎07-17-2018 10:39 by Moderator Alum

‎07-13-2018 09:31 - last edited on ‎07-17-2018 10:39 by Moderator Alum

Hello all, 

I just changed my battery in ZipFit, and the "blue tooth" is on...but ZipFit is still not capturing activity. 

What do I need to do? 

 

Thank you for the help, 

 

Lisa 

 

Moderator edit: Updated subject for clarity.

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1 BEST ANSWER

Accepted Solutions

‎07-17-2018 10:38 - edited ‎07-17-2018 10:38

‎07-17-2018 10:38 - edited ‎07-17-2018 10:38

Hi @LisainVentura, thanks for stopping by! Thanks for joining this family, hope you like what find here! Smiley Happy

 

Thanks for the details on your post. If your Fitbit is not tracking your steps or other data, it may be fixed by restarting your tracker. To restart your tracker:

 

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the “+” side facing up, and close
    the door.

Note: Restarting your tracker as described below reboots the device. Note that restarting your tracker does not delete any data. Your Zip should now be restarted. You will see your tracker's version number,
followed by a series of Fitbit Smilies. When you tap your tracker, it should work
normally.

 

zip battery how to.PNG

 

 Hope this helps. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-17-2018 10:38 - edited ‎07-17-2018 10:38

‎07-17-2018 10:38 - edited ‎07-17-2018 10:38

Hi @LisainVentura, thanks for stopping by! Thanks for joining this family, hope you like what find here! Smiley Happy

 

Thanks for the details on your post. If your Fitbit is not tracking your steps or other data, it may be fixed by restarting your tracker. To restart your tracker:

 

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the “+” side facing up, and close
    the door.

Note: Restarting your tracker as described below reboots the device. Note that restarting your tracker does not delete any data. Your Zip should now be restarted. You will see your tracker's version number,
followed by a series of Fitbit Smilies. When you tap your tracker, it should work
normally.

 

zip battery how to.PNG

 

 Hope this helps. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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