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Zip not responding after a long time not using it

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‎06-22-2018 12:28 - last edited on ‎06-23-2018 08:06 by Moderator Alum

‎06-22-2018 12:28 - last edited on ‎06-23-2018 08:06 by Moderator Alum

My daughter lost her Zip around 2 years ago and recently found it. It would not respond. I changed the battery and it still won't respond. Nothing is working. I tried syncing it to see if it would respond but it didn't. Any suggestions?

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎06-22-2018 12:59

‎06-22-2018 12:59

Hi @MiriamLewis

 

Could be you just need to clean the connections on the Zip, especially if the battery was corroded when you removed it. Remove the battery. Take some rubbing alcohol on a cotton swab and clean the area. Be sure to let it dry before replacing the battery and make sure the battery is the correct size. CR2025 is the suggested battery, but the CR2032 is a tad larger.

 

Let us know what happens.

 

 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-23-2018 08:35

In response to Odyssey13

‎06-23-2018 08:35

Welcome to the Forums @MiriamLewis! Thanks for sharing that you already tried changing the battery of your daughter's old Zip. If after trying @Odyssey13's great advise, please post back so I can continue assisting you. 

 

I look forward for your reply! 😉 

Lucy | Community Moderator, Fitbit

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‎06-24-2018 12:11

In response to Odyssey13

‎06-24-2018 12:11

Thank you. I have tried just that now and it is still not responding any other suggestions.

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‎06-25-2018 15:34

In response to MiriamLewis

‎06-25-2018 15:34

Thanks for your reply @MiriamLewis! I appreciate that you have confirm that you have tried the suggested troubleshoot.  

 

To further assist you, I've created a Support case on your behalf. You should receive an email from Customer Support at the email you used to register with the Community forums.

 

Keep me posted if you have any other question.

Lucy | Community Moderator, Fitbit

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