help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip not syncing and displays incorrect time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2017 16:23 - last edited on ‎07-13-2017 19:35 by Moderator Alum

‎07-10-2017 16:23 - last edited on ‎07-13-2017 19:35 by Moderator Alum

After 3 years of using my zip without any problems, it is a new problem every day & it is not the ZIP. I got out my brand new Zip I got free from work & it is doing the same thing. I uninstalled the fitbit app from my new Android, thinking that was the problem but it continues to change the time of day, all day long, only sync's with my laptop when it wants to, & that is usually after it has cleared that days data because it changing the time so many times. I have never had any problems & I am upset! What in the Heck is going on?

 

Moderator edit: format and title for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-10-2017 20:01

‎07-10-2017 20:01

Nice to see you here @robinlallen! Thanks for sharing your experience with Fitbit Zip. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

 

zipbent.jpg

Let me know if you have any questions, good luck! Smiley Very Happy

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer