Zip not syncing steps

[trudylynne1]

My fit bit is not syncing steps on the computer (IOS). Battery is fine, I checked.  There was a period of time when I was recovering from injury and I was not using it. Now it's not connecting with computer. I've deleted info and reentered the app on my phone. Still no luck.  Help

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Hi @trudylynne1 thanks for jumping in. Welcome! 

Thanks for trying those steps. Please verify each requirement before moving on to the troubleshooting steps.

• If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To check, go to System Preferences > Bluetooth > Turn Bluetooth On.

If your device still won't sync, try the steps below:

1. Prompt Fitbit Connect to sync with your device:
   1. Click the Fitbit Connect icon and click Open Main Menu.
   2. With your charged Fitbit device nearby, click Sync Now.
   3. You may be asked to sign in to your Fitbit account, after which your device should sync. If you see a message saying your device can't be found, wake it up by pressing its button (most devices) or tapping it (Flex and Zip).
2. (Mac only) If your computer has Bluetooth:
   1. Turn Bluetooth off and back on under System Preferences > Bluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
   2. Try using the wireless sync dongle, available from the Fitbit Store.
3. Restart your device using the instructions in How do I restart my Fitbit device?
4. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect. 
5. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

You can also use your phone to connect. Please if it is listed here and before to try to connect with your phone delete the Fitbit Zip from the Bluetooth on your computer. Then try the following: 

1. Force quite the App and turn off your phone
2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
3. Open the Bluetooth Setting on your phone and delete Fitbit tracker from there too
4. Reboot Bletooth to make sure tracker is not there
5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
6. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution! 

[HonoraKelleher]

My zip suddenly stopped syncing and I tried all the fixes described by the company. It showed I had battery left, but I went ahead and put in a brand new one anyone and voila, it worked.

[YojanaFitbit]

Hi @HonoraKelleher ! Thanks for trying those suggestions. It is always a pleasure take care of our happy Fitbitters. Please feel free to come back at any time, our desire is to take care of each one of the members of our family. 

Keep stepping around in the Forums! 

[Jodeerae]

I looked at the app today and it's totally different.  Sync isn't an option that I can find anywhere. I'm in the middle of a work competition and this happened.  

[YojanaFitbit]

Thanks for reaching out @Jodeerae, welcome to the Forums.

Sorry for the time that I took to response. If you're still having the issues that you described you can find some steps here: Why won't my Fitbit device sync? You can send an screenshot of what you can see from your end if you keep having issues with your Fitbit app after trying those steps. 

See you around.