Zip not syncing with Android phone or PC. HELP!

[hbgarbe]

Hi. I've had my Zip for at least 8 months. Worked fine every day. Three days ago, it kept counting steps but wouldn't sync to my pc. I never use the phone app, but decided to check that as well - not syncing there either. I restarted bluetooth and that seemed to fix it on both pc and phone.

The past two days have been hell. Same thing happened, restarted bluetooth and - nothing. Since then I've been all over these boards and have done the following, with no resolution:

Uninstalled the app on my phone

Uninstalled Fitbit integration on my pc

Reinstalled both

Made sure that location was activated

Removed all other bluetooth devices from my phone

Added my Zip as a new device to my phone app

Created a new account

Changed to a new battery, leaving 2 mins of down time between the old and new ones

Smudged my pc, phone, and entire house.

Bought a Jesus candle and made an alter on my mantle

Sponsored a child through UNICEF

Offered up the soul of my first born

Offered to sacrifice my cat. Just the one who claws up my good stuff though, not the other one.

Was going to swear off Malbec for the rest of my life in exchange for it to work, but that's really pushing it a bit too far.

Still... nothing.

After all of that, I called support. Your tech support. They told me that in order to fix it, I'd have to have bluetooth on my phone TURNED OFF WHENEVER I WAS NEAR MY PC. Um, really? THAT is the answer? Because that is a ridiculous answer. Ridiculous. This problem didn't happen for years when I had a different Fitbit before *same phone, same pc) nor did it happen in the last 6 months (and yeah I moved twice in the past 18 months as well... still worked) so WHY NOW?

Turned off bluetooth on my phone in the house. STILL NOT WORKING.

Help?

[jamikey]

My zip stole 3000 steps from my total twice today.  It doesn't sync and after logging out, of everything, rebooting and taking the battery out....all of that.....with Customer Support help, they said they had never seen that before and are sending me a new one.  Here is the kicker....the last time my fitbit died I bought a new one while I was waiting for the replacement....and I started that one up tonight...same issue!!!  It must be in the software and how do I fix that?

[hbgarbe]

So... does ANYONE care to respond who can actually help me? PLEEEEEASE??

[RobertoME]

HI there @jamikey and welcome aboard to our Fitbit Community @hbgarbe. 

@jamikey I'm glad to hear our support guys sent you a replacement. When there are syncing issues is hard to tell exactly what is the source. This morning I had my Surge and it did not want to sync at all. I turn Off and On my phone and it start working again.

So in your case @hbgarbe, I'm sorry you are having syncing issues (By the way, despite the issue is serious I enjoyed reading your post.) Now lets focus on the syncing issues. Note that when there is a dongle near your phone it can cause interference at the moment to sync, although is not very often. 

You have tried almost all the possible troubleshooting steps for these type of issues, but I'm gonna left this post for additional help: Having trouble syncing? (here's how to fix this) take a look at this information here and might you will find similar suggestions from what you have tried already, but there are other tips that may get you back on track.

If you are suing the Fitbit app too, keep in mind is require to run the latest version. So make sure to keep updated the app.

Although if you already contact Customer Support, I recommend to continue the case with them so they can recommend the next step.

Keep me posted how it goes, I'll be around.