Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Nice to see you here @JaneAZ!
Thanks for sharing all those details. About the total amount of steps that are changing on the Fitbit app, I'd like to check with you if you're not either manually logging exercises or using Mobile Track. Are you getting more or less steps? Do you have screenshots of this?
About the syncing issues with your Zip, let's confirm the basic things here:
Requirements:
- Phone should be a compatible device check our list of compatible devices
- Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
- If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
- If you're using a new battery. Make sure that the little metal piece that makes contact with the battery is not bend and clean the battery and the place where you put it using a cotton swab before insert it again. Make sure that the little metal piece that makes contact with the battery is not bend or rusty too.
If the syncing issue remains with a mobile device I would recommend following the steps below:
- Restart your tracker a couple of times and make sure that it is fully charged
- Reboot your phone and check that you phone and Fitbit App are up to date
- Open Bluetooth Settings on your phone and delete your Zip from there (forget device)
- Open Fitbit App > Account > Zip> Remove device (tap on the trash can in the upper right corner)
- Reboot your Bluetooth and double check that it is not connecting from there
- Force quite the App. Open it again Account > Set up a device
Hope this helps, let me know if you have questions about it.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Nice to see you here @JaneAZ!
Thanks for sharing all those details. About the total amount of steps that are changing on the Fitbit app, I'd like to check with you if you're not either manually logging exercises or using Mobile Track. Are you getting more or less steps? Do you have screenshots of this?
About the syncing issues with your Zip, let's confirm the basic things here:
Requirements:
- Phone should be a compatible device check our list of compatible devices
- Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
- If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
- If you're using a new battery. Make sure that the little metal piece that makes contact with the battery is not bend and clean the battery and the place where you put it using a cotton swab before insert it again. Make sure that the little metal piece that makes contact with the battery is not bend or rusty too.
If the syncing issue remains with a mobile device I would recommend following the steps below:
- Restart your tracker a couple of times and make sure that it is fully charged
- Reboot your phone and check that you phone and Fitbit App are up to date
- Open Bluetooth Settings on your phone and delete your Zip from there (forget device)
- Open Fitbit App > Account > Zip> Remove device (tap on the trash can in the upper right corner)
- Reboot your Bluetooth and double check that it is not connecting from there
- Force quite the App. Open it again Account > Set up a device
Hope this helps, let me know if you have questions about it.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @JaneAZ, thanks for getting back. It is always a pleasure take care of our happy Fitbitters, I'm not sure why your Zip wasn't responding but I'm glad to see that it is working fine now. Please feel free to come back at any time, our desire is to take care of each one of the members of our family. 
Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board Looking for Fitbit Friends? Find some here! And have some fun interacting with other users!
Keep stepping around in the Forums! 
Best Answer
