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Zip not syncing

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‎07-10-2019 11:47

‎07-10-2019 11:47

Just had a Fitbit  update  and still not syncing.  Is anything going to be done to try and fix the problem  or is my Fitbit  heading for the trash.. Why cant  the problem  be fixed.  Please  fix the problem so I and everyone  else who owns a zip thacker don't have to rehash a perfectly  fine zip thacker .PLEASE FIX  THE PROBLEM.........

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7 REPLIES 7

‎07-10-2019 14:21

‎07-10-2019 14:21

This has been going on for  3 days. 

 

 

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‎07-10-2019 16:54

In response to Jpascuiti

‎07-10-2019 16:54

It happens to me once a week... super frustrating. CS says uninstall and reinstall. Really. How many times?

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‎07-12-2019 04:18

‎07-12-2019 04:18

It's  frustrating, spoke to support, they told me my galaxy 7 doesn't support the device. Its been uploading fine for the last 4 months. Now the last week it doesn't. I have a galaxy 8 that won't update and support says it should. The only way I can sync is on my computer. That sucks.

 They need to fix the bug. Just think if this is on social media, they would trash fit bit

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‎07-12-2019 07:53

In response to brendarucker

‎07-12-2019 07:53

I would be thrilled with it failing just once a week.

Half of my miles/steps don't get logged. I have a Galaxy S9 - almost new phone.

I have uninstalled and reinstalled multiple times as well.

I wish they would stop adding new features to the app and focus on just making it work.

I am about ready to give up - I don't know if other trackers are better, but they couldn't be worse.

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‎07-12-2019 08:14

‎07-12-2019 08:14

Is this still happening? I thought I was the only one. I haven't been able to sync my zip on the app in over 3 months. I have tried just about everything I have read online and nothing. Is there really no solution to this? Not syncing makes it so inconvenient. Any help!?!?!?

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0 Votes

‎07-12-2019 08:30

In response to MMR813

‎07-12-2019 08:30

It works *sometimes*, but randomly. That is the worst part.
Did a 19.6 mile hike the other day. It managed to capture 12.46 miles.
Now it hasn't synced for 2 days.
I realize that this is a 'toy' and not a life-death situation, but WTF -
how do you design a product that works *sometimes*.
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0 Votes

‎07-12-2019 12:56

In response to MMR813

‎07-12-2019 12:56

Same thing has happened to me. The last Sync was April 23

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