Zip self destruction

[Kiffy]

Hi all, my zip has this week seemingly self destructed.. Think it's peeved that I bought a blaze

After buying my blaze I had planned to continue using my zip as I don't always want to wear a watch but still want to record my walking.. I have done so for a fortnight and they live happily together with the app.. But this weekend I noticed the rubber around the clip was disintegrating then today I noticed it wouldn't sync so unveiled it from its usual place.. The little coin pocket of my jeans, and facing inwards so it's protected only to find the screens cracked and displays garbled... Gutted as I look after it and can't figure out how it happened... It's not that old either, well late August so 8 months but still.. It's seemingly fallen apart on me and now I have to for out for another one 😞

[AlejandraFitbit]

It's great to see you here @Kiffy. If your Zip is falling apart, I recommend contacting our Support Team, I know they will be more than glad to help you. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[Kiffy]

Thanks for the reply and the welcome, i didn't even know about the forums
until yesterday.. shame really as i love my fitbit!



strange thing is it isn't falling apart... it looks like its had a smack
with something but i know from the way i wear it that it hasn't that's what
i don't understand. I will contact them to see what they say



steve

[MeylinP]

Hey there @Kiffy thanks for the update! Mmhhh that is really weird but yeah I'd definitely suggest you to follow my friend's @AlejandraFitbit suggestion. Also, I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.