12-09-2018 16:02
12-09-2018 16:02
After our normal walk this morning, i recorded by steps, miles and time as usual. Then throughout the day, as I walked, the step count did not change; would not show miles or calories. My phone app shows a full battery. It just stopped counting and seems to be frozen.
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12-10-2018 13:42
12-10-2018 13:42
Thanks for stopping by @sfw75, welcome to the Forums!
I really appreciate all the details on your post. Have you tried to restart your Zip?
Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smiles. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, please let me know.
I'll be around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
12-10-2018 13:42
12-10-2018 13:42
Thanks for stopping by @sfw75, welcome to the Forums!
I really appreciate all the details on your post. Have you tried to restart your Zip?
Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smiles. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, please let me know.
I'll be around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.