help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip stopped syncing 400 error

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-02-2018 07:42 - last edited on ‎05-02-2018 10:10 by Moderator Alum

‎05-02-2018 07:42 - last edited on ‎05-02-2018 10:10 by Moderator Alum

My zip stopped syncing this past week. I’ve tried everything. Http 400 error. 

 

Moderator edit: title for clarification, moved to correct board

Best Answer
0 Votes
1 REPLY 1

‎05-08-2018 09:31

‎05-08-2018 09:31

Welcome to the Forums @Jim987! Thanks for sharing your experience with your Zip tracker and describing the error message you are receiving. 

 

First, make sure to update your app by following the steps described in the help article About the Fitbit app. Then, please try to update your Zip by following these steps: 

 

  1. Turn your tracker off and on again using the instructions in How do I restart my tracker?
  2. Try to firmware update your tracker. If it doesn't work, reboot your mobile device and try the update again.
  3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

 

Keep me posted with the outcome! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes