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Zip turning off

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‎04-11-2018 10:09 - last edited on ‎04-13-2018 10:44 by Moderator Alum

‎04-11-2018 10:09 - last edited on ‎04-13-2018 10:44 by Moderator Alum

My zip said the battery was low so I replaced it. It seemed to start working and then just died. I replaced the battery a second time and it does not go on at all anymore. Sometimes it goes on but the turns off. After a whole day of work, including my one hour exercise, it calculates about 3000 steps when in reality it would be about 12000 steps. I got my Zip in January 2018. How can I send it back?

 

Moderator edit: subject for clarity

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‎04-11-2018 22:45

‎04-11-2018 22:45

Hello and welcome to the forums @Lllisa

 

You'll want to connect with customer service - click to go there

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-13-2018 10:43 - edited ‎04-13-2018 12:44

In response to Odyssey13

‎04-13-2018 10:43 - edited ‎04-13-2018 12:44

Great suggestion @Odyssey13! Welcome to the Forums @Lllisa! Before contacting Support you can check out that the battery is correctly placed with the (+) sign up.

 

Also, if your battery is behaving oddly the best option is to make sure that the battery spring isn't bent. To see the step by step instructions visit @vomitofthemind's awesome post. 

 

Keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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